选修7《Using LanguageⅡ》精品优质课教案设计

选修7《Using LanguageⅡ》精品教案优质课下载

environment.?

Teaching?difficulties?and?important?points?

To?help?the?Ss?learn?and master?the?format and contents of complaint letters.

To?cultivate?the?students’?writing skills.

Teaching?method?

Task-based?method?&?Writing?method?

Teaching?aids? PPTProjectBlackboard??Chalk??

Teaching?procedures

Step?1.Leading?in?

A short play?(complaint about service)

If you want to make a complaint by writing a letter to the boss, what aspects would you like to mention according to the short play?

2. Conclude what?a?complaint letter?means.?

A complaint letter can be known as a document that enables you to notify an individual person, company or business that you are dissatisfied with a product you purchase or a service you receive.?Writing a compliant letter is an effective and professional way to get your problems regarding goods, services or anything else resolved rapidly in a best and organized manner.

Step?2.?How to write a complaint letter

Letters of com plaint usually include the following stages:

PURPOSE

State the purpose of writing this letter

include the important facts about your purchase/service you receive

write it in a more formal style.

REASON/SITUATION

explain the problem

background (what, when, where, color, model no….)

how you suffered ( if necessary)

HOPE/SOLUTION

Action required (replace the faulty goods, refund the money, repair the goods) with deadline