选修7《Using LanguageⅡ》优质课教案下载

选修7《Using LanguageⅡ》最新教案优质课下载

standard标准,水平 authority ___________ customer顾客 aspect方面

inconvenience ______ recurrence _________ address 地址 reply 回复adj.disappointing令人失望的 disappointed失望的 regretful遗憾的 awful _______

unsatisfactory令人不满意的annoying令人恼怒的 disgusting ___________ adv.sincerely真诚地 frankly坦白地 preferably ___________phrasecomplain about / make a complaint about sth. ____________________

be reluctant / unwilling to do ____________________

inform sb. of sth. / keep sb. informed of sth. ____________________

express / convey one’s dissatisfaction with sth. ____________________

be / feel annoyed about ____________________

drive sb. crazy ____________________

let sb. down ____________________

out of one’s expectation ____________________

in a rude manner ____________________appeal to sb. for sth. / to do ____________________

the authorities concerned ____________________

take ... seriously ____________________

take measures ____________________

take … into consideration / account ____________________

investigate / look into the matter / incident ____________________

apologize to sb. / make an apology to sb. for sth. ____________________

have the matter settled / solved ____________________

bear / keep sth. in mind ____________________

replace it with a new one / exchange it for a new one ____________________

declare a full refund ____________________

compensate sb. for sth. ____________________

make up for the loss ____________________

reach a compromise ____________________

in perfect condition ____________________