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Do you know what mistakes I made?
Last week, I caught a virus and something
went wrong with me. So I made some stupid
mistakes.
I woke Mr.Jiang up at four o’clock in the morning.
I laid his food on the bed.
I knocked things over.
Coins, bills and his private papers were spread
all over the floor.
Sorry…
Listen to the conversation and answer the following questions.
Speak up
1. Who is he speaking to?
2. What will the robot shop do with the problem?
The Customer Service Department.
The robot engineer will contact Mr. Jiang.
Read the conversation aloud with your partners.
put through
给……接通电话
(打电话）等待，挂断
[?k?st?m?(r)] 消费者
Work in groups of three and make a phone call talking about what kind of service you need. Use the conversation below as a model.
Group work
A: Can I help you? /What can I do for you?
B: I’d like to speak to….This is…speaking.
A: Please hold on and I’ll put you through.
C: Hello! This is the Customer Service Department. What can I do for you?
B: My robot/mobile phones/computer…
C: I am sorry to hear that. Would you like to have it checked?/ Would you like us to send you a new one?
B: Yes. Thanks.