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《Communication Workshop》集体备课PPT课件优质课下载
Please work with your partner, and summarize the major problems of the letter with examples.
2. Read and summarize
Group work
Please make improvements on the letter accordingly.
Group 1-3: Para.1-2
Group 4-6: Para.3-4
Group 7-10: Para.5-6
3. Read and improve
Please read the sample letter, and find out what other improvements are made in the sample compared with your improved version.
4. Read and compare
Summary: a letter of complaint
Layout: a clear structure
Language: polite tone
formal style (linking words)
Logic:
justified complaint (linking words)
reasonable demand
adequate supportive details
Homework
Please write a complaint letter for Chris based on the given scenario on your handout.
Evaluation
Item
Content
Language
Does it have a polite tone?