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《Communication Workshop》集体备课PPT课件优质课下载
poor after-sale service
What is a letter of complaint? What is the purpose of writing the letter? How to write a letter of complaint?
A letter of complaint: --a letter written to tell the problems and ask for solutions in a peaceful way.
投诉信的写作目的: 为了告知问题和寻求解决方法。
学习目标
Learning objects
目录
contents
Drill practice
Useful sentence patterns请用下面的句型练习如何表达诉求：
1.I am writing to complain about…
2.There is something wrong with… because it….,
3.I would like you to …
4.I would also require that…
5.I sincerely hope that you could…
6.I would appreciate it very much if you could…
__________________________the sports shoes which I bought from your store last Sunday.
Example：
表达对所买的运动鞋不满意。
I am writing to complain about
1.表达对所买的电脑不满。
___________________________the computer which I bought from your store on July 1st.
I am writing to complain about
掌声鼓励
2. 表达所买的手表质量有问题。