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选修8《Communication Workshop》最新PPT课件优质课下载
Write a letter of complaint.
Dear Sir,
I’m writing to complain about the service of the clerk called Li Hua of your restaurant.
First of all, I did make reservations for a table but he forgot about it, which caused us to wait for half an hour. Moreover, I was not told that the prices of some of the dishes had increased until I finished my meal. Worse still, he answered my questions without patience when I ordered the meal and he even made a mistake over my bill because of his carelessness.
I demanded that he should realize his mistakes and make an apology to me.Thank you for your consideration.
Yours sincerely
Tom
Task One: Match the paragraphs with headings.
Para. One
Para. Two
Para. Three
Solution to the problems.
Aim of writing
Existing problems
The structure of the letter.
Task Two：Underline useful expressions in the passage.
Dear Sir,
I’m writing to complain about the service of the clerk called Li Hua of your restaurant.
First of all, I did make reservations for a table but he forgot about it, which caused us to wait for half an hour. Moreover, I was not told that the prices of some of the dishes had increased until I finished my meal. Worse still, he answered my questions without patience when I ordered the meal and he even made a mistake over my bill because of his carelessness.
I demanded that he should realize his mistakes and make an apology to me.Thank you for your consideration.
Yours sincerely
Tom
Task Three：More useful expressions for a letter of complaint.
compensate sb for sth
perform/work well