《Using LanguageⅡ》精品PPT课件优质课下载

《Using LanguageⅡ》精品PPT课件优质课下载

How to make a complaint and how to handle it

In the video, there are ______ ways of complaint.

You can make it in a _____ way or you could make it in a _____ way. It is always best to make a complaint in a _______ and _______ way as being rude will only make the situation much ______.

two

nice

rude

calm

polite

worse

Task One

Make up dialogues

With your partner, make up dialogues for the following situations. Use expressions like the ones on the next page.

Perform them for your class. Then write them down.

I’m sorry but… I’m afraid….

That’s not good enough.

I’d like a refund, please.

I’d like a full refund.

That’s no good for me.

I’d like to talk to the manager.

Useful expressions:

I’m not feeling (happy about /

satisfied with…etc)

I’m not feeling (annoyed with /

unhappy about /

unsatisfied with …etc)