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《Using LanguageⅡ》PPT课件优质课下载
E
R
Complaint
Complaint
of
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In the restaurant of KHC hotel
Twenty minutes later…
I will write a letter to complain to the boss !!
Suppose you were Mr. Qiu ! If you want to complain to the boss, what aspects can you mention in your letter of complaint?
Spilling the coffee
Keeping the
customer waiting
Being rude and
impatient
Offering the wrong
food
Reason
Situation
Purpose
Introduction
Hope
solution
letter of complaint