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选修7《Using LanguageⅡ》精品PPT课件优质课下载
2. The fish you ordered tastes terrible.
3. The trousers the tailor had made for you are too short.
Complain about the situations
I’m sorry but…
I’m afraid….
That’s not good enough.
I’d like a refund, please.
I’d like a full refund.
That’s no good for me.
I’d like to talk to the manager.
Useful expressions:
I’m not feeling happy about…
I’m not feeling satisfied with…
I’m not feeling unhappy about …
I’m not feeling unsatisfied with…
I’m not feeling annoyed with…
…
…
投诉信
投诉信是写信人对产品或服务表示不满的信件。常用于消费者的利益受损、正常生活和工作受到干扰等令人伤脑筋的事情。写投诉信时，注意写明投诉原委，用词要恰当。
第一步，介绍自己，说明写作目的：投诉
I am Li Hua. I am writing to you to complain about …
I am Li Hua. I feel bad to trouble you but I am afraid that I have to make a complaint about …
I am Li Hua. I want to express my dissatisfaction about …
I am Li Hua. I am writing to inform you that I am dissatisfied with your…